Support & Community Channels
Contact & Support
Need help with surplus donation listings, NGO partner onboarding, or platform technical questions? Here is how to connect with the FoodWise team.
Open Source & Issue Tracking
Report technical issues, inspect changelogs, or submit feature requests through our official GitHub repository.
Foodie AI Assistant
Have questions about donation packaging, food safety protocols, or claiming procedures? Use the built-in Foodie AI assistant available in the bottom-right corner of the platform.
Available 24/7 on all dashboards
Platform Administration Details
For production deployments, the platform owner should replace the designated configuration placeholders below with real monitored communication channels:
Direct Support Email
[CONFIG: support@foodwise.example]
Operational Hotline / Desk
[CONFIG: +91 80 XXXX XXXX (Helpline)]
Operating City & Regional Focus
Primary active deployment focus: Bengaluru Urban, Karnataka, India. Connecting commercial kitchens, banquets, hotels, and local relief partners.
Reporting Immediate Food Quality or Pickup Issues
If you are an active relief NGO and notice compromised food temperatures, packaging leaks, or spoilage during pickup:
- Do not load or distribute the compromised batch.
- Open the active donation in your Relief NGO Portal and click "Report Food Issue".
- Attach a photo and select the discrepancy category to instantly log the event in the system audit trail.